CODE OF PRACTICE FOR EVENT TICKETING IN AUSTRALIA

1. A presenter will not be required to provide an exchange option or refund where the Ticket Holder is unable or chooses not to attend the event, or where the Ticket Holder has been refused entry or evicted from the premises in any of the circumstances outlined in Clause 12 or 13.
   
   
2. Where a Ticket Holder applies for a refund only on the ground that an event does not meet his or her expectations, the Presenter will not be required to make a refund. The Presenter acknowledges that a Ticket Holder has access to remedies under any relevant Trade Practices or Fair Trading Laws, in the event of any false, misleading or deceptive representation.
   
   
3. The circumstances in which Presenters and Venues may refuse entry or evict a Ticket Holder from the Venue include, but are not limited to, any of the following circumstances:
   
   *   where a Ticket Holder cannot produce a valid ticket;
   *  where a Concession Ticket Holder cannot produce proof of their concession entitlement;
   *   where a Ticket Holder produces a ticket that has been purchased or obtained through an unauthorised source, or where the ticket has been obtained by other illegal means;
   *  where a Ticket Holder has in his or her possession or refuses to surrender any prohibited object or article that is not permitted to be brought into or used in that Venue;
   *  where a Ticket Holder refuses to undergo a physical search or a search of their possessions or refuses to surrender the object or article into the safe-keeping of the venue until after the conclusion of the event, and where the conditions of entry state that a search may be required;
   *  where a Ticket Holder is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons;
   *  where a Ticket holder is behaving in a manner that reasonably interferes with other Ticket Holders enjoyment of the event; and
   *  where a Ticket Holder refuses to remain in the area or seat designated on their ticket.
   
   
4. Presenters and Venues reserve the right to refuse admission to a Ticket holder who arrives late to a Venue or a part of the Venue, and may not be located in the designated seat or area, until there is a suitable break, if any, or at interval.

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